Refund and Cancellation Policy for Digital Services in Pakistan
How cancellation and refund requests are assessed for custom digital services.
How does the refund and cancellation policy work?
Quick answer: For custom digital services, a refund is assessed according to the project stage, completed work, reserved delivery capacity and non-recoverable third-party costs. This refund policy for an online service business in Pakistan is designed for project-based work rather than physical product returns.
Custom service work
Website development, SEO, content, configuration, design and technical services are customized work. Refund eligibility therefore depends on the project stage, work already completed, committed third-party costs and the written quotation or agreement.
Before work begins
If a client requests cancellation before substantive work begins, any refund should be assessed after deducting non-recoverable transaction fees, licences, domains, hosting, purchased assets or other costs already committed specifically for that project.
After work begins
Once work has started, amounts corresponding to completed work, reserved delivery capacity and non-recoverable project costs are not automatically refundable. Any remaining refundable amount, if applicable, is assessed against the documented scope and progress.
After delivery or acceptance
Completed and delivered custom digital work is generally not treated like a returnable physical product. Defects or omissions within the agreed scope should first be reported for correction under the applicable project terms.
Client cancellation and inactivity
If a client cancels, stops responding for an extended period, or does not provide required materials or approvals, the project may be paused or closed. Restarting may require a revised schedule or fee depending on the circumstances.
How to request cancellation
Send a written request identifying the project and reason for cancellation. We will review the request against the agreed scope, payment record, work completed and non-recoverable costs before confirming any applicable refund.
Refund policy questions
Can a digital service project be cancelled?
A client can request cancellation in writing. The financial outcome depends on the agreed scope, payments, work already completed and costs already committed.
Is every advance payment automatically refundable?
No. Refund eligibility is assessed against actual project progress and non-recoverable costs rather than assumed automatically.
What should I do if delivered work has an issue?
Report the issue with enough detail to compare it with the agreed scope. In-scope defects or omissions should first be reviewed for correction under the project terms.
Questions about this policy
For questions about this policy or a specific project, use the Contact Us page or email info@marjanservices.tech. Project-specific written quotations, proposals and agreements may contain additional terms.